Refund policy
Tint Club Return & Refund Policy
Window Film for Everyone!
At Tint Club, our mission is to make buying and installing window film simple and stress-free. Many of our customers are professionals, but we also serve DIY installers. Because window tint installation requires skill and experience, results may vary depending on the installer. For this reason, Tint Club does not offer refunds or replacements for buyer’s remorse, improper use, installation errors, or damage caused by lack of experience.
We do not cover installation costs, labor, or any project-related consequences.
Customers are responsible for inspecting all materials upon arrival and before installation to ensure they are free of defects or issues. Installation or use of any product constitutes acceptance that the products are as received and working as such.
Inspect Your Order Upon Arrival
Customers must inspect their order upon delivery to ensure all items are present and in good condition. Any missing items, incorrect products, or shipping damage must be reported to Tint Club within 5 business days of delivery.
Failure to notify us within this timeframe may result in the claim being denied.
If small tools appear to be missing, please check inside the plastic film core your film was wrapped around, as we sometimes place small tools there. Claims for missing items may require supporting documentation or photographs before a replacement is approved.
Customers are responsible for confirming the products they have purchased are suitable for their intended application. Tint Club will not be held accountable for selecting the correct product, choosing the correct shade or size, confirming compatibility, installer’s experience level or the conditions of where the installation will occur.
Editing or Canceling an Order
Order Changes & Cancellations
If you need to change or cancel an order, please contact us by phone within 1 hour of placing it.
Orders that have entered the fulfillment process cannot be modified or canceled.
If your order was placed outside of business hours or during the weekend, please leave a voicemail or send us an email with your name, email address, and order number with the changes you wish to make or your desire to cancel your order. We will review your message as soon as we return to the office and proceed with what you have instructed us to do.
Initiating a Return
To request a return, you must contact Tint Club within 14 days of purchase.
All returns must be approved by Tint Club before being shipped back. Please do not return products without contacting us, as your return may be delayed or refused.
Once approved, return the item to:
Tint ClubATTN: TC-XXXXX (Order Number)
3805 County Road 41
Ranburne, AL 36273
Please include an attention line on the return label, followed by your order number. This ensures our returns department knows who the return is from. Depending on the circumstances, customers are responsible for return shipping costs unless otherwise stated.
Shipping costs may be deducted from your refund, even if your order originally qualified for free shipping.
Approved returns must be received by Tint Club within 14 days of return authorization.
Once the returned product arrives and is inspected, we will notify you regarding your refund or next steps.
Returning Window Film (Non-Defective)
Eligibility
To qualify for a refund:
- The roll must be unused and unopened
- The roll must be in its original packaging
- All straps and packaging materials must be intact
- All materials you want to be refunded must be physically returned
Approved returns may be subject to a restocking fee of up to 20%, depending on the condition of the returned product. If we received film that was used, we may be required to deduct the full 20%, as well as the footage of the missing film from the roll.
Defective Rolls of Film
Although our films are manufactured with care, defects can occasionally occur.
If you believe your film is defective:
- Stop using the roll immediately.
- Contact Tint Club as soon as possible.
- Provide clear photos and videos showing the issue.
Please also include:
- How much film is defective
- How much film has been used
- How much film remains on the roll
- Details about the installation process
Do not discard defective material. Insufficient evidence or returning only an empty core may prevent us from offering compensation.
If we confirm a defect based on your evidence, we will provide a prepaid return label.
The defective material must be returned in its original box with no less than the amount of film reported.
Inspection Process
Once defective film is returned, Tint Club will inspect the material within 3–5 business days.
If a defect is confirmed, compensation may be offered in the form of:
- A replacement roll
- A reimbursement
- A store credit or discount code
If no defect is found, or if less material is returned than reported, compensation may be reduced or denied. A return request does not guarantee a refund as refunds are only issued after the product is received and inspected.
Tint Club reserves the right to decline claims that lack credible supporting evidence.
Shipping & Delivery
If you have received a shipping confirmation email, your order has already been packaged, a label has been purchased and has been placed on the parcel. At this time, no further changes can be made to the shipping address or shipping method.
If you have provided us the incorrect address and the order is on route, please reach out to UPS directly. If you have provided us with an incomplete address (ex. apartment /suite # was not added), these orders risk being rerouted back to us. If your order is sent back to us for these reasons, we can either process a refund, or we will have to collect a shipping fee to send the package back out after revising the address.
Custom Cuts & Pre-Cut Patterns
Custom cut rolls and custom pre-cut patterns are FINAL SALE and are not eligible for return or refund, unless there is a defect on the film or if the patterns are incorrect.
Custom width split rolls other than 36”/24”, 40”/20”, and 30”/30” will not be eligible for return or refund due to their custom nature.
Issues caused by installation error or lack of experience are not eligible for refunds or replacements. Tint Club reserves the right to determine eligibility for custom width split products on a case-by-case bases.
If you receive a pre-cut pattern that appears incorrect, email us within 30 days of delivery with:
- Your order number
- A clear, well-lit photo showing the issue and the full pattern sheet
If the pattern has been discarded or there is no proof of error, Tint Club may determine eligibility for replacement on a case-by-case basis.
Issues caused by installation error or lack of experience are not eligible for refunds or replacements.
Tools
All tool sales are final.
If you receive a defective tool or the wrong item, we will replace it at our expense.
Tint Club does not offer refunds or replacements for damage caused by misuse, improper use, or lack of experience.
Free Gift Promotions
If an order qualifies for a free gift promotion and the order is returned, the free gift must also be returned.
Failure to return the promotional item may result in the value of the gift being deducted from the refund.
Product Inspection & Responsibility
Window film is a manufactured material, and minor variances can occasionally occur.
If Tint Club sends an incorrect product or makes a fulfillment error, we will correct the issue by replacing the product. Installation or use of any Tint Club product constitutes acceptance of the product as received and in suitable condition. Tint Club cannot accept returns or claims for products that have been installed, altered, or used unless a manufacturing or film failure is confirmed.
To validate any issues regarding our products, please do not dispose of the products – keep them in your possession, as well as take pictures, videos, and any additional supporting documentation as our team will need to see them as well, and in some cases, require the product back for inspection.
Our responsibility is limited strictly to product replacement.
Tint Club does not cover:
- Labor costs
- Installation expenses
- Vehicle damage claims
- Project delays or other indirect costs
Refunds
Refunds may only be processed after we have received the film back and an inspection is complete. Refunds will only be issued back to the original payment method. If you have used a third-party payment plan/installment plan provider, please contact them for further information as fees associated with interest may not be refunded.
Promotions & Discounts
If you have received a discount through our website or by email, these must be claimed by placing an order online. Unless stated otherwise, items on promotion or are marked as clearance may not qualify for discounts, as these items are final sale.
Discounts cannot be bundled, hence – two discounts cannot be used together. Please review the terms and conditions for discounts, as quotas must be met before a discount can be applied.
In the instance where you have forgotten to utilize your discount code, please contact us an hour within of placing your order as we can cancel the original order and refund the money, and at your convenience, you may place a new order with the discount code.
Chargebacks
Customers agree to contact Tint Club directly to attempt to resolve any issue before initiating a chargeback with their bank or credit card provider.
Initiating a chargeback without first attempting to resolve the issue with Tint Club may result in the customer being restricted from future purchases and allows Tint Club the right to dispute the chargeback using any and all documents we have from the transaction.
Using Our Products Means You Agree
By purchasing and using Tint Club products, you acknowledge and agree to the terms outlined in this policy.
By completing your checkout, you acknowledge and agree to our return policy, refund policy, and you are aware of what you have purchased and the intended install purpose.
Abuse & Fraud
In the instance where our system detects any fraudulent activity, Tint Club reserves the right to cancel and refund the order.
Questions?
If you have any questions about returns, refunds, or product issues, please contact our support team and we will be happy to assist.
