In Store Pickup Policy

Duluth Pickup Orders:

Tint Club Duluth is open Monday-Friday 9 AM to 5 PM (EST). Please note, our pickup location only carries automotive window films and a limited supply of architectural window films in stock. If you are interested in the availability of our products, please call our offices and our team can check on the current inventory for you. For your information, our shipping warehouse located in Alabama is not open to the public and does not allow for pick up.

The Duluth location does not have any inventory of tools. If you would like to purchase tools, please create a separate order to have these items shipped to you.

For placing orders in advance, please visit our website at tintclub.com. At the checkout page, select “pick-up” before submitting your order. If the “pick-up” option cannot be selected, the items in your cart are either not available or are currently sold out. Do not check out with Route Package Protection, as this may also prevent you from selecting “pickup”, as shipping insurance is not applicable for pick up orders.

After an order has been placed, please allow our team a minimum of 30 minutes to fulfill your order – be advised that larger orders or precut patterns order may take longer. Once we’ve completed your order, we will send out an email notification that your order is ready for pickup. It’s recommended to not arrive any sooner, as your order may not be ready.

The deadline to placing orders for same day pickup is 4:30 pm – any orders placed after can be picked up the next following business day. In the instance where you are running late to pick up your order, please call and notify our team as we may have to hold your order.

Editing or Cancelling Pickup Orders:

After you have placed your order, please review the order confirmation email you will have received and ensure everything looks correct. If you need to cancel or edit your order, please contact our team as soon as possible and we can uphold those changes – failure to communicate with us after the order is prepared may result in longer fulfillment times.

Unavailable Items:

In the instance where you placed an order, but we no longer have the item available for pickup – we can either switch this order to be shipped and delivered directly to you, or per your request, proceed with cancelling and refunding the order.

Initiating A Return for Pickup Orders:

Tint Club accepts returns 14 days within the date of purchase – once the return window closes, we can no longer accept returns for any reason. If you would like to return the product, make certain the product has not been used and is inside it’s original packaging.

For all returns, a restocking fee may be applied as our team will be required to inspect the film and this can be done upon returning to our facilities with the product – we appreciate your transparency, so please notify us if you have used a portion of the product. If we find that material is missing from the roll, this will be deducted from your overall refund. (As an example, if you have used 10 feet of material, we will subtract 10% from the refund).

Once we’ve approved your return, we can offer a refund after applying the necessary deductions and those will be processed the same way you made your purchase. If you originally used cash, we would refund you cash and if you used a credit card, the money will be refunded back to that card. In the instance where you used shop pay installment plans, please contact them for any questions regarding a refund.

Please be aware: orders that qualify to be returned must be done the same way they were purchased. If you ordered for pickup, that item must be returned to store and if you ordered for shipping, those items must be returned back to our shipping warehouse. To prevent disrupting our inventory, please do not attempt to return products to the incorrect place.

Custom Cuts & Pre-cut Patterns:

If you purchased rolls with specific cut instructions or pre-cut patterns, these are FINAL SALE and are not eligible for return or refund, unless the product is defective or if the patterns are incorrect. In the instance where you receive a defective product or an incorrect pattern, please contact us as soon as possible so we can resolve this issue.

Tint Club Duluth is happy to work with customers in the instance where you require special cut. However, cut instructions outside of our standard cuts (40”/20”, 36”x24”, or 30”/30”) will not be eligible for a return or refund due to their custom nature.

If you received incorrect or damaged pre-cut patterns, please contact us immediately and take detailed pictures of the issues – do not discard those patterns, as without evidence, we cannot promise any reimbursement or replacement. Additionally, issues occurring due to installation error or lack of experience are not eligible for compensation.

(In the case where you are local and would like to get your windows tinted, versus purchasing window film, please visit tintclubduluth.com – we offer window tinting services and our team can connect you with our installation team located in the same office).

Duluth Pick-Up Payment Methods:

For payment, we accept cash and all major credit cards – if you come into our shop to place an order, please ensure you have either the physical card or the card information (card number, expiration date, card verification value/CVV, and billing address). As a reminder, we cannot accommodate for split payments; all orders must be paid for under one method. Lastly, we do not accept checks (unless stated otherwise) and/or digital payment networks such as Zelle, Venmo, or CashApp.

Drivers & Uber/Lyft (Ride Share):

If you are having someone else other than yourself or ride services such as Uber or Lyft to retrieve your order, please provide for them your name, as well as the order number as we cannot release your order without such information. We suggest calling our offices after placing an order to let us know who will be picking up your order to prevent any confusion.

We heavily advise against sending ride services prior to receiving email notification that your order is ready, as they will be required to wait if the order is not yet fulfilled. If the driver refuses to wait and decides to cancel the ride, Tint Club is not held accountable, and the customer will be required to order another driver to get the order once it’s ready.

When you are ordering ride services, please do not select “curb side pickup”. The driver will need to enter our office to provide us with the name and order number. If your driver is running late and estimated to arrive past our operational hours, please call us before we close so you can coordinate with the driver and we will accommodate as best as possible. Otherwise, your order can be picked up on the next following business day.

Once the order has been picked up, Tint Club is released of all responsibly and liability for any packages that are taken or stolen from the person assigned to pick up your order. Therefore, you will have to contact the company who assigned the driver – we, the merchants, cannot refund or reimburse any money you may have lost due to this matter.

Holding and Cancellation Times:

After we’ve fulfilled your order and sent a pickup notification, we will hold the items for a week (from the date of purchase). If we have not received any contact by then, we will proceed to cancel and refund your order. In the instance where you require more time, please let our team know in advance so we can continue holding the order.