Most Frequently Asked Questions

If you purchased Route package protection at checkout, please file a claim with the Route team. Click here to file a claim.

If you didn't opt for Route package protection during checkout, Tint Club may, at its discretion, determine if assistance can be provided. Click here to contact Tint Club.

No, you are welcome to place your order as a guest.

If you would like create an account to save your account details and order history, you can register for an account here.

If you have any questions or encounter any issues, don't hesitate to reach out to us through our contact page. We're here to help!

Ordering from Tint Club is a breeze. Just browse for your desired product, pop it into your cart, and proceed to checkout.

Plus, enjoy free shipping on orders over $99!

Orders placed before 12:30 PM CST will be shipped out the same day.

You can purchase a sample of our automotive window films here.

Please enter discount code during checkout in the box labeled "Discount Code" and hit "Apply" to activate.

Note: Only one discount code can be applied per order.

If you want to edit or cancel an order you have placed, please contact us by phone within 1 hour of placing the order. You can't modify orders that have entered the fulfillment process. If we are unable to edit or cancel your order, please review our refund policy.

If you are missing small tools, please check inside the plastic film core that your film is wrapped around. Sometimes we package small tools inside the film core to get all of your order in one box.

If you're still unable to locate your missing item or items, please contact us immediately.

All clearance products are sold as is with no lifetime warranty. Clearance products may be ineligible for free shipping, same day shipping. If your cart contains a clearance product, shipping will be applied to the whole order, even non-clearance items. Discount codes can't be used with clearance products. Orders containing clearance products are restricted to the continental U.S. only. Tint Club reserves the right to cancel and refund any order. All sales are final and non-refundable. While supplies last.


Free shipping triggers at checkout when the order subtotal is over $99. Orders with free shipping typically takes 1-5 days to arrive to their destination.

Typically, packages arrive within 1-5 business days depending upon the location. Shipping times may be influenced by factors beyond Tint Club's control. To see an estimation, please visit our shipping policy page.

Orders containing a sale or clearance item, pre-cut pattern, or sample may not qualify for free shipping at checkout and may not be qualify for same day shipping.

You will be sent a tracking number via email when your order has shipped. You can also check your order status by looking under My Account once you are logged into our online store.

Note: If you do not see the email containing your tracking number, please look in your spam folder.

We will ship your order the same day if it is placed before 12:30PM CST. Orders placed after the cut off time will ship out the following business day.

Any orders placed after the cut off time on a Friday or weekend day (Saturday or Sunday) will ship out the following Monday.

Clearance products, samples, and drop shipped items do not qualify for same day shipping.

Route Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.

Every time you add Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.


  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here:

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Returns & Refunds

Please contact us if you would like to initiate a return.

You can view our return and refund policy by clicking here.

If you want to edit or cancel an order you have placed, please contact us by phone within 1 hour of placing the order. You can't modify orders that have entered the fulfillment process. If we are unable to edit or cancel your order, please review our refund policy.


In order for the warranty cards to be validated, it will need to be filled out then mailed or emailed to Tint Club.

Tint Club, 3805 County Road 41 Ranburne, AL 36273

Contact us to initiate a warranty claim. We will locate an alternate installer near your new location to replace any defective product. The original install receipt, a validated warranty, rolls numbers, and photos of the defective product are required to process the warranty claim.

Pre-Cut Patterns

Please contact our technical department at: to set up a call.

Pre-cut patterns typically ship out within two business days and are not eligible for same day shipping.

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Tint Club is not responsible for orders placed incorrectly or inaccurately by the customer.

If you make a mistake while installing your pre-cut pattern that renders the product unusable, please contact us with your order number.

Shop Pay

The installments option on Shop Pay is available on debit and credit cards.

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-1 business days.

If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.